‍1. Introduction

We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy (“Policy”).

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This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the mokai.com.au website (“Website” or “Service”) and any of its related products and services (collectively, “Services”).

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It also explains how we collect, use, maintain, protect, and disclose that Personal Information — as well as the choices available to you regarding our use of your data and how you can access and update it.

By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by this Policy.

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2. Collection of Information

Our top priority is customer data security, and as such, we exercise a no-logs policy.
We may process only minimal user data — only as much as is necessary to maintain the Website and Services.

Information collected automatically is used solely to identify potential cases of abuse and to establish statistical information regarding usage and traffic of the Website and Services.
This statistical information is not otherwise aggregated in a way that identifies any particular user.

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3. Use and Processing of Collected Information

We act as both a data controller and a data processor depending on the context:

• We are a data controller when we determine the purposes and means of processing Personal Information (for example, when you submit a contact form).
• We are a data processor when we process Personal Information on your behalf (for example, as part of a managed service engagement).

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We may process your Personal Information for the following purposes:

• Send administrative or service-related communications
• Respond to inquiries and provide support
• Request user feedback
• Improve user experience
• Protect from abuse or malicious users
• Respond to legal requests and prevent harm
• Operate and maintain the Website and Services

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Processing depends on how you interact with us and whether one of the following applies:
(a) you have given consent for one or more specific purposes;
(b) processing is necessary for performance of a contract;
(c) processing is required by law;
(d) processing relates to a public interest task; or
(e) processing is necessary for legitimate interests pursued by MOKAI or a third party.

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4. Disclosure of Information

We may share non-personally identifiable information with our contracted companies and service providers (“Service Providers”) to assist in operating the Website and Services.

Service Providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements.
We do not authorize them to use or disclose any provided information for their own marketing purposes.

We will not share your Personal Information with unaffiliated third parties.

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5. Retention of Information

We retain Personal Information only for as long as your account remains active or as required to enforce this Policy, resolve disputes, or comply with legal obligations.
After the retention period, Personal Information is deleted or anonymized.

Aggregated data derived from your information may be retained for analytical purposes, but not in a way that identifies you.

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6. Privacy of Children

We do not knowingly collect any Personal Information from children under the age of 18.
If you believe a child under 18 has provided Personal Information, please contact us immediately so we can delete it.

Parents and guardians are encouraged to monitor their children’s internet use and to teach them never to provide Personal Information online without permission.

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7. Do Not Track Signals

Some browsers include a “Do Not Track” feature that signals websites not to track your activity.
Because there is no standard way for browsers to communicate these signals, our Website does not currently respond to them.
However, we limit our collection and use of Personal Information as described in this Policy.

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8. Email Marketing

We offer electronic newsletters or communications to which you may voluntarily subscribe at any time.
We will not share or sell your email address to any third party.

All emails from us will clearly identify the sender and include instructions for how to unsubscribe.
You can stop receiving our communications by following the unsubscribe link in our emails or contacting us directly.

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9. Links to Other Resources

Our Website may contain links to third-party websites or services.
We are not responsible for the privacy practices of such external resources.
We encourage you to review their respective privacy policies when you leave our Website.

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10. Information Security

We store your information on secure servers protected from unauthorized access, use, or disclosure.
We maintain administrative, technical, and physical safeguards to protect your data.

However, no data transmission over the internet or wireless network can be guaranteed to be 100% secure.
You acknowledge that while we strive to protect your data, we cannot ensure absolute security.

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11. Data Breach

If we become aware that Personal Information has been compromised or disclosed due to external activity (such as a cyberattack or fraud), we may take appropriate measures including investigation, notification, and cooperation with law enforcement.

We will notify affected individuals when legally required or when there is a reasonable risk of harm as a result of the breach.

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12. Changes and Amendments

We may update this Policy at any time.
The revised version will be posted on this page with a new “Last updated” date.
Your continued use of the Website after any modifications constitutes acceptance of those changes.

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13. Acceptance of This Policy

By accessing or using our Website and Services, you signify your acceptance of this Policy.
If you do not agree to this Policy, please discontinue use of the Website and Services.

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14. Contacting Us

If you have any questions, concerns, or complaints regarding this Policy, or wish to exercise your rights, please contact us:

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Email: contact@mokai.com.au
Entity: MOKAI Pty Ltd (ABN 83 692 623 245)
Location: Australia

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We will make every effort to resolve any complaints or requests in line with applicable privacy laws.

If you believe your concerns have not been adequately addressed, you may escalate the matter to the relevant data protection authority in your jurisdiction.

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